Welcome to the platform

This is a shared inbox built for small and medium teams that handle customer conversations daily. Support, sales and operations teams use it to bring every channel into one place, work together without losing context, and reply faster without dropping the ball.

What can you do with it?

Connect your channels, invite your teammates, assign conversations and start replying. More advanced features unlock depending on your plan.

How the inbox works

When a message comes in from any connected channel, it appears in your shared inbox. From there your team can read it, assign it to a teammate and reply, all without leaving the platform.

Here is a simplified view of how a conversation moves through the system.

If you are integrating the platform via API, here is a basic example of how to send a message programmatically.

javascript

const response = await fetch("https://api.yourplatform.com/v1/messages", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer YOUR_API_KEY"
  },
  body: JSON.stringify({
    channel: "email",
    to: "customer@example.com",
    message: "Hi, thanks for reaching out. We will get back to you shortly."
  })
});

Setting up for the first time

A quick look at the interface

The interface is split into three areas. On the left you have your channel and filter navigation. In the center you see all incoming conversations. On the right you have the full conversation thread and the reply editor.

Plan overview