Go back
Be the main point of contact for our customers. Help every team we work with get set up and stay successful.
Department
Support
Location
Remote
Type
Full time
Share
• Onboard new customers and guide them through setup
• Manage a portfolio of accounts and build strong relationships
• Identify at risk accounts and take action before churn
• Collect and relay customer feedback to the product team
• Track key success metrics and report on account health
• 2 or more years of experience in customer success or account management
• Strong communication and relationship building skills
• Ability to understand and explain a technical product
• Organized and proactive approach to managing multiple accounts
• Empathy and patience when working with customers
• Experience in a SaaS environment
• Familiarity with CRM or CS tools
• Interest in communication and support workflows
• Remote first and flexible hours
• Health coverage
• Equity package
• Home office budget
• Learning budget
• Unlimited PTO
• Team retreats
